Meet Brian Robertson, Blue Square Utilities’ client relationship manager

There is plenty going on here at Blue Square Utilities (BSU) HQ, and we’re particularly proud of the team behind the scenes that continues to drive the organisation forwards. Some people have been here for years, and others a few short months, but each one deserves their moment in the spotlight.

And, what better way to launch our new blog series than by getting to know a little more about our client relationship manager, Brian Robertson?

What’s the best part of your job?

It has to be when you find out that something you’ve been working on has gotten over the line – and secured new business as a result. Not for any personal glory – but rather to know that it’s something which will help BSU continue to grow and develop.

There is no denying that we’ve been through some difficult times recently, and taking action to secure someone’s future is a crucial part of what we do.

What do you see as a ‘job well done’?

When you can look back and think, ‘that’s the best it can be’. In terms of fitting smart meters, it’s the knowledge that you’ve done everything possible to win the project, ensure the customer remains in the loop throughout the journey, and ultimately being thanked afterwards!

How do you think BSU differentiates itself from its competitors?

It’s an incredibly personable place to work. Decisions are made with the best intentions and for the betterment of all concerned, and we have managers and shareholders that genuinely care about the team. In turn, this means engineers, schedulers, and dispatchers feel appreciated and part of the bigger picture.

I have worked in a number of large businesses throughout my career, many of which believe they foster such a culture but in reality, fail to deliver beyond ‘shiny programmes’ with little substance or gravitas.

If you were the boss for a day, what one rule would you implement?

A ‘suggestion of the month’ box – with ‘dinner for two’ up for grabs by the person with the best idea.

What three words do you think best describe BSU?

Agile, adaptable, and honest.

What’s the first thing you do when you get home on a Friday evening?

Get the Friday-night takeaway ordered and put the beers in the fridge!

Where is the best place in the UK for a two-day getaway?

Anywhere up the west coast of Scotland. If I had to specify then it would be the Isle of Islay – thanks to the great whisky.

This song is on heavy Spotify rotation and here’s why… 

Lynyrd Skynyrd’s ‘Free Bird’. It doesn’t matter what mood I’m in, if I put this on, I’ll be jumping around like a nutter by the time it’s finished.

If we were to spend a day box set binging, what series would you recommend we watch?


How does your ideal Sunday pan out?

A long lie-in followed by a fry up – which is then balanced out with a nice walk with the wife and dog. After that, we’ll usually head to the pub to watch some sports before coming home to cook – and eat – a roast dinner, prior to falling asleep on the sofa!

Back to News

Image Gallery

Related Articles

Meet Harry Thomas, BSU’s field team leader for the South coast

There is plenty going on here at Blue Square Utilities (BSU) HQ, and we’re particularly proud ...

Read More

Arthur McLaughlin joins BSU as chief operating officer

Blue Square Utilities (BSU) has strengthened its C-suite with the appointment of new chief operating...

Read More

Why every home will have a smart meter by 2024

According to the Department for Business, Energy & Industrial Strategy (BEIS), there were 22.2 m...

Read More